Effective Date: April 8, 2026
At Secret Oven, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect and use your information when you interact with our website and messaging services.
1. Information We Collect
When you use our reservation or contact forms, we may collect:
-
Name
-
Email Address
-
Phone Number (for SMS and WhatsApp)
-
Reservation details
2. How We Use Your Information
We use the information you provide to:
-
Send reservation confirmations and updates.
-
Provide customer support via WhatsApp or email.
-
Send exclusive offers, news, and marketing updates (only if you have opted in).
3. Messaging Consent (SMS & WhatsApp)
By providing your phone number and checking the consent box, you agree to receive automated and manual messages from Secret Oven.
-
Frequency: Message frequency varies based on your reservations and our latest updates.
-
Opt-Out: You can opt out of SMS or WhatsApp communications at any time by replying STOP. For email, click the “Unsubscribe” link at the bottom of any message.
4. Data Sharing & Security
We do not sell, rent, or lease our customer lists to third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other data sharing is limited to essential service providers (like our website host or messaging platform) who help us operate our business.
5. Your Rights
You have the right to request access to the personal data we hold about you or ask for it to be deleted. To do so, please contact us at our business location:
Secret Oven 139/22 Had Lamai Rd, Maret, Ko Samui District, Surat Thani 84310, Thailand